How can I be a Good Hotelier?
Good morning visitors!
Today is Monday! What should you do? What should you prepare to? For you who
are interesting in tourism industry,or for you who are working at tourism
industry probably need some information about the tourism world,one of them is
hotel. So,in this great occasion,I would like to share to you a new article
about hotel in the general.
OK,lets check this one
out!
HOTEL
Hotel is
a place of accommodation in the tourism industry which is very important for national
development. Because the growth for many hotels will be there advanced exertions such as food exertion,
souvenirs, arts entertainment, travel agent, etc. human resources are very important for advanced of
the hotel. The people who work in the hotel are hotelier.
Basically Hotelier:
Ø English
very good.
Ø I.T.
(Information Technology)
Ø S.K.A.
(Skill, Knowledge and Attitude)
Ø Appearance:
1.
Greeting
2.
Grooming
3.
Neat and Clean
4.
Discipline
5.
Honesty
6.
Loyalty
7.
Courtesy
8.
Willingness to serve the people.
Profesisonal Hotelier Attitude:
Ø Positive
Image Interactive Action
Ø Respect
to Other People
Ø Build
Peacefulness and Happiness
Ø Rensposible,
Good Dedication, Initiative
Ø Ethically
Human Commonsense.
Professional:
Ø Skill
Ø Knowledge
Ø Attitude:
1. Performance
2. Behavior
3. Personal Hygiene.
1.
Performance.
Personal Grooming:
Ø Hair : Clean, Fresh, Face Hair.
Ø Face : Clean, Shave, Light make Up.
Ø Teeth : Clean, Fresh Breath.
Ø Hand : Clean, Short fingernail.
Ø Uniform : Clean Fresh, Comfortable, Well fitting,
Mach color pressed.
Ø Shoes : Good, Clean, Comfort, Shinning.
Ø Jewelry : Not ever
use.
Ø Action : Walking.
Ø Body : Posture, Good Weight.
Ø Good
Looking.
2.
Behaviors:
Ø Honesty.
Ø Punctual
(On Time).
Ø Responsible.
Ø Loyalty.
Ø Enjoy
the job.
Ø Working
not just for money.
Ø Smile,
Happy, Polite.
Ø Stanch.
Ø Respect
to other people.
Ø Team work, Work Easier, Quicker.
Ø The
way to do the job.
Ø Movement
(not running)
Ø Dedication:
(Work Hard, Optimistic, Accept Challenges)
Ø Initiative
(creative, interesting)
3.
Personal
Hygiene.
Ø Very
Important (Mostly for F&B Service)
Ø Body
Odor (Daily Bathing).
Ø Breathe
(Mouth Wash, Teeth Clean)
Ø Hand
Washing Always.
Ø Fingers
Nail and Hair Clean.
Ø Never
Sneeze, Cough close to the Food or Beverage.
Avoid Bad Attitude And Bad Habit:
Ø BAD
ATTITUDE:
·
Nervous.
·
Ego.
·
Emotional.
·
Careless.
·
Conceited.
·
Temperamental.
Ø BAD
HABITS:
·
Smoking.
·
Secret noose,
Head in public area.
·
Threw Waste
anywhere.
In the hotel, as hotelier must
to keep sanitation and hygiene in the hotel operational, in order that the
guest comfortable.
Sanitation And Hygiene:
·
Clean and
Health Conditions.
·
Product and Facilities.
·
Healthy
Employees.
·
Clean and
Health Environment.
·
Has Quality
standard sanitation and Hygiene.
·
Build the
image.
And Then To Be A Good Hotelier:
Ø Neat
and Clean.
Ø Willing
To Serve the People.
Ø Courtesy
(Manner)
Ø Discipline.
Ø Initiative
and Innovative.
Ø Loyalty
and Honesty.
Ø Communicative.
So,guys that’s all around hotel in general. I hope it can
be useful for you. Thank you so much for visiting me. And see you on Tuesday!
Warm Regards
Hotelier
I Ketut Alit Widiana
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