Persiapan UKK 2018 - Reception
Selamat pagi.. Berikut adalah percakapan tentang bagaimana cara menangani proses check in via walk in guest . Sebagai bahan untuk melakukan persiapan untuk menghadapi UKK tahun 2018 dan sudah sesuai dengan soal dari pemerintah pusat. Semoga bermanfaat dan bisa menjadi referensi untuk belajar. Semangatt. UKK Menyediakan Layanan Akomodasi Reception Sesuai soal! Ket : R : Reception G : Guest R : “Om swastyastu. Good morning. Welcome to eDotel Hotel. How may I assist you? “ G : “ I want to check in please” R : “Do you have a reservation before Sir?” G : “ I’m sorry I don’t have a reservation” R : “What type of room do you need Sir.” G : “I need a standart room with non smooking floor” R : “How long will you stay Sir? “ G : “Just for 3 nights please” R “How many people will stay with you? “ G : “ I come with my family. My wife, one (1) daughter she is 3 years old and two (2) sons.” R : “Alright Sir. Let me check the room please” In several min...