Cara Menangani Proses Reservasi Lengkap dengan Terjemahan

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JJ                 Welcome back to my blog! Today I Would like to share an interesting article which is about how to handle a reservation process. I've thought that it will be so useful for those who are trying to learn to be a good reservations clerk! Well, lets check it out!

                       *    Receptionist:   Good afternoon, San Felice Hotel. May I help you? (Selamat sore, San Felice                                         Hotel. Ada yang bisa saya bantu?)

           1.  Mrs.Ryefield:   Yes. I’d like to book a room, please. (Ya. Saya ingin memesan kamar)

2. Receptionist:   Certainly. When for, madam? (Tentu saja. Untuk kapan, bu?)
3. MrsRyefield:   March the 23rd. (Tanggal 23 Maret)
4. Receptionist:   How long will you be staying? (Mau nginap berapa lama?)
5. MrsRyefield:   Three nights. (3 malam)
6. Receptionist:   What kind of room would you like, madam? (Mau pesan kamar apa, bu?)
7. MrsRyefield:   Er… double. I’d appreciate it if you could give me a room with a view over the lake. (mmm… Double. Kalau ada kamar yang menghadap ke danau, Sayaakanlebihsenanglagi)
8. Receptionist:   Certainly, madam. I’ll just check what we have available… Yes, we have a room on the 4th floor with a really splendid view. (Tentu, Bu. Sebentar saya cek dulu … Ya, kita masih ada kamar di lantai 4 yang menghadap keDanau)
9. MrsRyefield:   Fine. How much is the charge per night? (Bagus. Berapa per malam?)
10. Receptionist:   Would you like breakfast? (Harganya mau satu paket dengan sarapan? )
11. MrsRyefield:   No, thanks. (Tidak. Terimakasih)
12. Receptionist:   It’s eighty four euro per night excluding VAT. (84 euro per malam tidak termasuk PPN)
13. MrsRyefield:   That’s fine. (Baiklah)
14. Receptionist:   Who’s the booking for, please, madam? (Atas nama siapa, Bu?)
15. MrsRyefield:   Mr and MrsRyefield, that’s R-Y-E-F-I-E-L-D. (Tn. dan Ny. Ryefield. R-Y-E-F-I-E-L-D)
16. Receptionist:   Okay, let me make sure I got that: Mr and MrsRyefield. Double for March the 23rd, 24th and 25th. Is that correct? (Baik, sayaulangi: TndanNyRyefield. Pesankamar double untuktanggal 23 – 25 Maret. Betul, Bu?)
17. MrsRyefield:   Yes it is. Thank you. (Ya. Terimakasih.)
18. Receptionist:   Let me give you your confirmation number. It’s: 7576385. I’ll repeat that: 7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye. (Ini nomor konfirmasinya, Bu. 75766385. Saya ulangi, 75766385. Terimakasih )
19. MrsRyefield:   Goodbye. (Sampai jumpa)

Check Out

Ekspresi yang dilakukanolehResepsionis:

• Are you ready to check out? (ApakahAndamau check out?)
• What room were you in? (Kamarnomorberapa?)
• How was your stay? (BagaimanaperasaanAndamenginapdisini?)
• Was everything satisfactory? (Apakahsemuanyamemuaskan?)
• Will you be putting this on your card? (Mau ditagihdarikartukreditAnda?)
• And how will you be paying for this? (Bagaimanacarapembayarannya?)
• Would you like to speak to the hotel manager on duty? (ApakahAndamauberbicaradengan Manager Hotel?)
• I’ll just need your room keys, please. (Bolehsayamintakuncikamarnya?)
• Enjoy the rest of your holiday. (SelamatmenikmatisisaliburanAnda)
• Have a safe trip home. (Semogasampaitujuandenganselamat)

Ekspresi yang disampaikanTamu

• We’re checking out of room 401. (Nomorkamar kami adalah 401)
• Sorry we’re a bit late checking-out. (Ma’afagakterlambat check out)
• I’m afraid we overslept/slept in. (Kami ketiduran)
• We really enjoyed our stay. (Kami sangatsukamenginapdisini)
• We have a few complaints. (Ada sedikitkeluhan)
• We’ll be back next time we’re in town. (Kami akankembalilagikemarikapan-kapan)

ContohPercakapan

• Receptionist:    Hi there. Are you checking out now? Mau check out sekarang?
• Guest:    Yes, sorry. I know we’re a few minutes late. Ya. Mohonma’afkarena kami agakterlambat check out-nya.
• Receptionist:    That’s no problem. It’s always really busy at check out time anyway. Tidakmasalah. Biasakalaumau check out selalusibukmenyiapkansegalasesuatunya.
• Guest:    Oh, really. The last hotel we stayed in charged us for a late check out. Oh ya. Di hotel lain, kami harusmembayarkarenaterlambat check out.
• Receptionist:    The hotel isn’t booked this week, so it’s not a problem. How was everything? Mingguinitidakbanyakpemesanankamar, jaditidakmasalah. BagaimanaperasaanAndamenginapdisini?
• Guest:    The room was great. The beds were really comfortable. Kamarnyabagus. Tempattidurnyanyaman. 
• Receptionist:    I’m glad you liked it. Kami senangAndamenyukainya.
• Guest:    The kids were disappointed that the pool wasn’t open this morning, though. Tapianak-anakagaksedikitkecewakarenakolamrenangnyatidakbukapagiini.
• Receptionist:    I apologize for that. We can’t get a cleaner in any earlier than 10 am. Kami mohonmaafatashalitu. Kami belumselesaibersih-bersihsebelum jam 10.
• Guest:    Well we had a nice swim last night anyhow. Tapikemarin kami sangatpuasbisaberenang.
• Receptionist:    Will you be putting this on your credit card? Mau ditagihdarikartukreditAnda?
• Guest:    No. I’ll pay cash. Tidakusah. Sayabayartunaisaja.
• Receptionist:    OK. So the total comes to $123.67, including tax. Baiklah, totalnya $123,67, sudahtermasukpajak. 
• Guest:    I thought it was $115 even. That’s what they said yesterday when we checked in. Bukannya $115? Begitukatanyawaktusaya check in?
• Receptionist:    Yes, but there is an extra room charge on your bill. Ya. TapiadatagihankamartambahandalamtagihanAndadisini.
• Guest:    Oh, I forgot. My husband ordered a plate of nachos. Sorry. Oh, ya. Sayalupa. Suamisayapesansepiring nachos. Ma’af.
• Receptionist:    No problem. So…from $140, here’s your change. Now, I’ll just need to ask you for your room keys. Tidakmasalah. UangAnda $140, inikembaliannya. Maaf, bolehsayamintakuncikamarnya?

contohpercakapanpemesanankamar hotel

ROOM AT HOTEL RESERVATION MARCOPOLO

Receptionist : Good morning, Marcopolo Hotel. What can we help you?

Ny.Diana : Good morning, my Ny.Diana from West Jakarta, I'd like to book two rooms for the next week.

Receptionist : Excuse me madam, could you mention your name and spell it?

Ny.Diana : Oh yes. My name is Diana Sari, DIANA SARI.

Receptionist : Address your mistress?

Ny.Diana : my address at Jl. Soekarno - Hatta No.76 West Jakarta.

Receptionist :Berepa day you will live here?

Ny.Diana : I'll stay for three nights. How much should I pay?

Receptionist : You simply pay the amount of Rp 900.000, - at a price of Rp 300,000, - per night

Ny.Diana : Sorry, I wanted confirmation of the room I would use.

Receptionist : You will wear no room space .17 with the existing facilities, ie the room air conditioner, television, telephone, and WiFi.

Ny.Diana : Well I'll order 2 rooms for 3 nights. Receptionist: Thank you my lady waiting for your arrival at MarcopoloHotel.Good morning.

Ny.Diana : Thank you.

RECEIVING GUESTS IN A HOTEL (MENERIMA TAMU DI HOTEL)

Mr. Brown tiba di Sukadanapada sore haridanialangsungnaiktaksimenujuke hotel tempatiatelahmemesankamarsebelumkeberangkatannya.  Setibanya di hotel, Mr. Brown langsungmenujukebagianpenerimaan (Reception) untukmelakukankonfirmasi.  Perhatikanpercakapanantara Mr. Brown denganpetugasbagianpenerimaan (Reception) berikutini :

Reception :

Good afternoon, Sir.  May I help you?

Selamatpagi, Pak.  Bisasayabantu?

Mr. Brown :

Good afternoon.  My name is Brown, and I have made a reservation for Juli 23rd to August 2nd.

Selamat sore.  Namasaya Brown, dansayatelahmemesankamaruntuktanggal 23 Julihingga 2 Agustus.

Reception :

Just a moment, please.  Let me first check it in our computer.

Tunggusebentar.  Sayaakanmemeriksanya di komputer kami.

There are five Mr. Browns in our computer, Sir.

Ada limanama Brown di komputer kami, Pak.

May I know your full name, please?

BolehkansayatahunamalengkapAnda?

Mr. Brown :

My full name is Brown William, and I'm from London.

Namalengkapsayaadalah Brown William, dansayaberasaldari London.

Reception :

Right, Sir.

Baik, Pak.

Mr. Brown William from London.  One suite room for July 23rd to Augutst 2nd.

Bapak Brown William dari London.  Satukamar suite daritanggal 23 Julihingga 2 Agustus.

Mr. Brown :

Yes, that's right.

Ya, benar.

Reception :

Please fill in this registration card, Sir.

SilakanAndaisikartupendaftaranini, Pak.

Mr. Brown :

Okay.

Baik.

Here is my registration card.  I hope, I have filled it in completely.

Inikarturegistrasisaya.  Sayaharap, sayatelahmengisinyadenganlengkap.

Reception :

Thank you.  May I see your Passport, Please?

Terimakasih.  Bolehkansayamelihat Passport Anda?

has been edited from a great blog : http://www.belajarbahasainggrisyuk.com/percakapan-bahasa-inggris-di-hotel/#ixzz295UZSl3n 

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THANK YOU!